Caribbean Strategic Contact Center — Next-Generation BPO
We connect our clients' purpose with the world — integrating human empathy, AI precision, and indestructible infrastructure so their operation never goes dark.
Let's connect. We help you design the perfect solution combining technology, human talent, and the energy of the Caribbean.
We are a strategic BPO rooted in the Caribbean and built for the world. We combine Caribbean cultural empathy, technological resilience, and data-driven precision to deliver communication solutions that exceed expectations — driving our clients' growth through personalized service and a highly trained human team.
Experiences that make your customers stay
We manage every touchpoint with Caribbean warmth and data precision — turning each interaction into a trust-building moment. Agile, consistent, omnichannel service that converts cold contacts into loyal brand advocates.
Ruta: https://www.calldomdelcaribe.com/servicio/01
Commercial processes that actually close
We design and execute sales systems where no lead is left behind. By unifying channels, CRM and human talent, we ensure every opportunity is followed up with context, speed, and the relationship energy that closes deals.
Ruta: https://www.calldomdelcaribe.com/servicio/02
AI agents that work 24/7 so your operation never sleeps
We automate key conversations and operational tasks with AI built on your real processes. Our agents respond, qualify, schedule and route contacts around the clock — so your operation never goes dark, even when your team is offline.
Ruta: https://www.calldomdelcaribe.com/servicio/03
Custom technology built around your operation
We build the digital infrastructure your business actually needs — CRMs, apps, client portals, dashboards, e-learning platforms and AI avatars. Technology that connects your people, processes and data into one measurable ecosystem.
Ruta: https://www.calldomdelcaribe.com/servicio/04
High-performance talent for every operation
We connect companies with specialists trained to operate with AI, CRM and omnichannel in on-site, hybrid and remote modalities across +9 countries. Bilingual and multilingual talent that brings Caribbean warmth and corporate precision to every role.
Ruta: https://www.calldomdelcaribe.com/servicio/05
Posting — where the journey begins
Before you can convert, you need to attract. Posting is our creative agency specializing in building the brand and digital presence that CallDom del Caribe then converts and retains. Brand identity, digital advertising and content — fully integrated with your operation.
Ruta: https://www.posting.com.co
We operate in the most demanding sectors with data-precise solutions and Caribbean warmth adapted to every industry.
Scheduling, patient support and appointment management with omnichannel.
We operate in clinics, hospitals, IPS and EPS with intelligent scheduling solutions, patient support and omnichannel management. We guarantee response times, traceability and high-quality experience in every interaction.
Collection, customer service and regulatory compliance with high traceability.
We support banks, insurers, fintechs and cooperatives with collection operations, customer service and regulatory compliance. High traceability, operational security and efficiency in every interaction.
After-sales service, order management and customer loyalty.
We operate after-sales service and loyalty programs for retail brands and e-commerce with high interaction volumes. True omnichannel and consistent experience at every touchpoint, even during seasonal peaks.
Shipment tracking, incident management and operational coordination.
We operate customer service for transportation, messenger and supply chain companies with real-time shipment tracking, incident management and efficient operational coordination.
Project sales, owner after-sales and PQR management with full traceability.
We support construction companies, real estate agencies and housing projects with commercial operations, after-sales and owner management. Lead follow-up, owner support and after-sales coordination with complete traceability.
Student recruitment, enrollment and academic support with multichannel follow-up.
We operate recruitment, enrollment and support processes for educational institutions, universities, schools and e-learning platforms. Prospect follow-up, student support and academic request management with omnichannel.
Reservations, guest service and experience management for hotels and agencies.
We operate reservations, guest service and experience management for hotels, travel agencies and tour operators. 24/7 availability, multilingual service and integrated online reputation tracking.
Scheduling, reminders and specialized service for veterinary clinics.
We support veterinary clinics, pet shops and animal wellness services with smart scheduling, automatic reminders and specialized service. An operation that humanizes the relationship with clients and pets.
Reservations, delivery, loyalty and review management for restaurants and chains.
We operate reservations, orders, service and loyalty for restaurants, food chains and dark kitchens. Integration with delivery platforms, review management and loyalty programs that drive recurrence.
Service scheduling, sales leads and loyalty for dealerships and workshops.
We support dealerships, workshops and automotive brands with lead capture, service scheduling and owner loyalty. Commercial and after-sales operation that maximizes customer lifetime value.
Recruitment, pre-selection and onboarding of candidates for high-performance teams.
We operate recruitment, pre-selection and onboarding processes for companies that need to scale teams with speed and precision. We combine specialized human operation with automation to find the right talent at the right time.
Scheduling, reminders and loyalty for spas, salons and aesthetic centers.
We manage client relationships for spas, beauty salons, aesthetic centers and wellness clinics with smart scheduling, automatic reminders and loyalty programs that drive recurrence and increase average ticket.
Calle 2 No.23 Edificio Neris Aracena, El Millón, Santo Domingo RD 10111
+1 (829) 987-1507